Frequently Asked Questions
Everything you need to know about your CYMBIOTIKA experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.
How do I care for my CYMBIOTIKA garments?
To maintain the longevity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or harsh detergents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use high-quality, sustainable textiles including organic cotton and recycled fibers to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent immediately to our fulfillment center. Please contact our support team within 60 minutes of purchase to request any modifications.